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Case Studies

ADNOC

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Case Studies

ADNOC

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Case Studies

ADNOC

ADNOC Back Office Platform Transformation

Redefining how ADNOC runs its internal ecosystem, from fragmented workflows to a unified platform built for efficiency and scale

Problem Statement

ADNOC’s service operations were slowed by fragmented systems and manual processes.
Staff faced inconsistent experiences, delayed approvals, and limited visibility across requests, resulting in inefficiency, missed SLAs, and lack of accountability.

ADNOC’s service operations were slowed by fragmented systems and manual processes.

Staff faced inconsistent experiences, delayed approvals, and limited visibility across requests, resulting in inefficiency, missed SLAs, and lack of accountability.

ADNOC’s service operations were slowed by fragmented systems and manual processes. Staff faced inconsistent experiences, delayed approvals, and limited visibility across requests, resulting in inefficiency, missed SLAs, and lack of accountability.

Service Design

UI/UX Design

Information Architecture

Design System

A Unified Request Inbox

We introduced a single operational hub where every
service request enters through one centralized platform.
By eliminating fragmented portals and manual routing, teams gained immediate visibility and control over every case.

What was once scattered across multiple systems is now governed from one source of truth, enabling faster action.

We introduced a single operational hub where every service request enters through one centralized platform. By eliminating fragmented portals and manual routing, teams gained immediate visibility and control over every case.

What was once scattered across multiple systems is now governed from one source of truth, enabling faster action.

We introduced a single operational hub where every service request enters through one centralized platform. By eliminating fragmented portals and manual routing, teams gained immediate visibility and control over every case.

What was once scattered across multiple systems is now governed from one source of truth, enabling faster action.

Lifecycle & SLA Tracking

Complete lifecycle visibility gives teams control over every request, from initiation to closure, with clear accountability and escalation paths at each stage.

Dynamic SLA tracking highlights deadlines and breach risks in real time, enabling proactive decisions instead of reactive firefighting.

The result is transparent workflows, measurable performance, and a culture of precision across operations.

A Central Service Catalog

All ADNOC services are now accessible through one consolidated hub. Employees no longer need to move across multiple systems or guess where a request should begin. By centralizing initiation and documentation in a single interface

Role-Based Dashboards

Dedicated workspaces give Managers, Supervisors, and Staff the exact tools and insights they need to act with confidence. Each interface is designed around responsibilities, enabling users to monitor performance, review pending actions, and manage service workloads without distraction.

What was once buried in reports is now visible in real time, turning data into daily decision-making.

Admin & Staff Management Module

A dedicated control layer gives ADNOC administrators full authority over platform users, roles, and access policies. Without relying on IT or external change requests, administrators can onboard teams, assign permissions, and enforce operational rules.

Governance is now built into the platform, ensuring compliance, security, and long-term scalability.

Built for Every Device, Ready for Every Role

Impact & Results

We didn’t redesign an interface, we rebuilt ADNOC’s internal operations.
The goal wasn’t aesthetics. It was control, accountability, and clarity at scale

We didn’t redesign an interface, we rebuilt ADNOC’s internal operations. The goal wasn’t aesthetics. It was control, accountability, and clarity at scale

Up to 35% Faster Request Handling

By eliminating platform switching and manual search.

Up to 50% Better SLA Compliance

Through visibility and escalation before breach.

Up to 60% Fewer Steps per Service

Thanks to a centralized service entry point.

100% End-to-End Lifecycle Clarity

All requests traceable from submission to completion.

Up to 40% Increase in User Adoption

Thanks to a centralized service entry point.

Up to 70% Faster Task Completion

All requests traceable from submission to completion.

Before & After: A Platform Transformed

A complete overhaul of the internal experience, replacing fragmented workflows with a unified platform

A complete overhaul of the internal experience, replacing fragmented workflows
with a unified platform

Before

After

Design system that scales

From tokens and accessibility rules to reusable components and behavior patterns, we build a foundation that enables rapid delivery, scalability and pixel-perfect consistency across every touchpoint.