TAQA System Redesign for Efficient Operations
An operations hub that centralizes processes, reduces manual effort, and enables teams to track and act on requests
Problem Statement
Central Request Hub
All external and internal service requests are consolidated into one unified operational workspace. Teams no longer need to search across multiple systems or rely on manual tracking to locate active cases.
With every task visible in a single view, the platform enables faster prioritization, greater control, and complete clarity over work in progress. Requests are automatically ranked by urgency and SLA timing, ensuring action happens before issues escalate.
Streamlined Approval Workflow
A simplified approval engine, enabling decisions in just a few clicks replacing manual navigation and unclear routing.
Live Inspection Tracking
Field inspections are now monitored in real time, with live location, status updates, and case progression visible from a single dashboard. Inspectors and supervisors can track every visit, identify delays, and respond instantly when issues arise.
With escalation triggers built in, the platform moves inspections from reactive follow-ups to proactive oversight.
Configuration & Governance Control
Internal administrators can configure service logic, workflows, and access without IT dependency or system change requests.
This shift introduced structure, transparency, and authority where it was previously fragmented.
Impact & Results
Live tracking and direct task assignment reduced time spent on coordination and status checks.
Central request visibility and structured workflow minimised calls, emails, and status inquiries across teams.
Role-based dashboards ensured supervisors and inspectors worked from the same source of truth.
Before & After: Simplifying Complex Operations
Design System in Motion
A living system built for evolution, empowering teams to design, build, and scale with precision, speed, and visual harmony.
